New Return Policy
At Aaujo, we want you to feel confident and beautiful in your ethnic wear. However, we understand that sometimes things don't work out as planned. Here's our return policy to ensure a smooth experience:
Return Window
You have 2 working days from the date of delivery to initiate a return for a full refund (please contact -
Eligible Items
The following items are eligible for return:
- Unworn, unwashed, and undamaged items with original tags attached.
- Items that do not fit as expected (size exchanges are welcome!).
- Items that are faulty or damaged upon arrival (please see "Damaged Items" below).
Ineligible Items
Unfortunately, we cannot accept returns for:
- Items worn, washed, or altered in any way.
- Items without original tags attached.
- Sale items (all sales are final).
Initiating a Return
To initiate a return, please contact our customer service team by replying to your order confirmation email or emailing us at [email protected] Be sure to include your order number and the reason for your return.
Return Shipping
You will be responsible for the cost of return shipping. We recommend using a tracked shipping method for your own peace of mind.
Refunds
Once we receive your returned item and confirm it meets our return criteria, we will issue a full refund (minus original shipping charges) within 5-7 business days. The refund will be processed through the original payment method used at checkout.
Damaged Items
If you receive an item that is damaged or faulty upon arrival, please contact us immediately at [
Exchanges
The easiest way to exchange an item for a different size is to initiate a return (as described above) and place a new order for the correct size.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at support@aaujo.com We're here to help!